The rules that govern your use of this site and our services
These Terms of Service ("Terms") govern your access to and use of the Alera Systems website, the Start Your Assessment intake process, and any related communications (collectively, the "Site"). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site. These Terms are separate from any engagement agreement you may later sign with Alera to receive consulting services — that agreement controls in the event of a conflict with these Terms.
By submitting the contact form, completing the Start Your Assessment intake, or otherwise using this Site, you confirm that you are at least 18 years old, that you have the authority to enter into these Terms (on your own behalf or on behalf of the organization you represent), and that you agree to be bound by them.
Alera is an operational systems consulting firm. Through this Site, we offer an intake and assessment process that may lead to a paid engagement covering workflow design, process infrastructure, automation, reporting, and related operational systems work. The Site itself provides informational content, the Start Your Assessment intake, and limited dashboard functionality for prospective and active clients. Use of the Site does not, by itself, create a consulting relationship — a separate written engagement agreement is required before Alera begins work on any project.
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site. Specifically, you agree not to:
When you submit the Start Your Assessment intake, we issue you a unique session token. That token is your identifier for returning to your intake, reviewing your executive summary, and (once access is granted by Alera staff) accessing your project dashboard. You are responsible for keeping your token confidential. Anyone who has your token can act as you within the context of your session. If you believe your token has been compromised, contact us immediately.
Access to the client dashboard is gated by Alera review. Submission of the intake does not automatically grant dashboard access — Alera reserves the right to review submissions before unlocking the dashboard, and to decline access where appropriate.
All content on the Site — including the Alera name and marks, the written content, the visual design, the intake methodology, the executive summary generation process, the discovery kit framework, and any associated materials — is owned by Alera or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and use Site content for its intended personal, non-commercial purposes, but you may not copy, reproduce, republish, sell, or create derivative works from any part of the Site without our prior written permission.
Your content. You retain ownership of the information you submit through the intake, the contact form, or other communications. By submitting it, you grant Alera a non-exclusive, worldwide, royalty-free license to use, store, and process that information for the purposes described in our Privacy Policy and these Terms — principally, to respond to you and to deliver services if you become a client.
We treat the information you share through the intake process as confidential and use it only as described in our Privacy Policy and for the purpose of evaluating and delivering a potential engagement. If we enter into a formal engagement, confidentiality obligations will be governed by the written engagement agreement between Alera and your organization.
The content on this Site — including the executive summary generated from your intake, any materials in the client dashboard, and any other analysis or recommendations we publish — is provided for informational purposes only. It does not constitute legal, financial, accounting, tax, or other professional advice. You should not act on any of it without obtaining appropriate professional advice from qualified advisors who are familiar with your specific circumstances.
The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Alera disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. We do not warrant that the Site will be error-free, secure, or continuously available, or that any defects will be corrected.
To the fullest extent permitted by law, Alera (including its principals, employees, contractors, and agents) will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the Site — including loss of profits, loss of data, business interruption, or loss of goodwill — even if Alera has been advised of the possibility of such damages.
For any direct damages for which Alera is found liable in connection with your use of the Site, Alera's total aggregate liability will not exceed one hundred US dollars ($100). This cap does not apply to any paid engagement, which is governed by the liability terms of the separate written engagement agreement.
You agree to indemnify and hold Alera and its principals, employees, contractors, and agents harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the Site, or your violation of any applicable law or third-party right.
We may suspend or terminate your access to the Site at any time, with or without cause and with or without notice, including if we believe you have violated these Terms. You may stop using the Site at any time. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Site will first be addressed through good-faith informal negotiation. If the dispute cannot be resolved informally within thirty (30) days, the parties agree to submit the dispute to binding arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association, with the arbitration to take place in Delaware, unless otherwise agreed in writing. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.
We may update these Terms from time to time to reflect changes in our services, applicable law, or our business. When we do, we will update the effective date below. Your continued use of the Site after an update constitutes acceptance of the updated Terms. For material changes, we will provide additional notice where required by law.
If you have questions about these Terms, contact us at legal@alerasystems.co. For general inquiries, use the contact page.